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Zero Service Distance from African Customers! Meyer made it!

“Meyer machine, the best!” the local staff thumbed up Meyer to the camera at one Benin customer's factory.


△Praise from local workers in Benin factory

In April 2019, Meyer's first overseas office - Meyer South Asia Office was inaugurated in Hyderabad, India. The Meyer after-sales service engineer, shown in the video, is among the first employees of Meyer in the overseas localization layout. In spite of the severe pandemic worldwide, On July 8, he was appointed to go to Benin, Africa from India to debug color sorters for the local cashew nut processing factory, which opened the activity of serving African customers. His professional and standard after-sales service skills and nice attitude won lots of praise from local workers. 

△ Customer's factory

△Meyer South Asia Office opening ceremony 


△Meyer sales managers and after-sales engineers explore the African market

During last year's pandemic outbreak, the "remote contactless service" on Meyer color sorters played a huge role. Although Meyer's after-sales engineers weren't able to reach customers' sites,  they were around the clock ready to assist customers at home and abroad to commission the equipment and ensure the efficient production of the equipment. The number of customers Meyer served online exceeded 10,000 at that time.

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△Meyer "remote contactless service" includes remote commissioning, remote control, intelligent backup and intelligent self-check.

After finishing the first customer service in Benin, the engineer will continue service for Nut2, Negoce and other African customers. In the future, Meyer will strengthen the construction of overseas local marketing and global service network, provide overseas customers with more convenient and more professional after-sales service. To make customers satisfied is Meyer's highest pursuit!